Warranty

Warranty stated on your quote

The warranty offered is shown against each item on your quote: Mobor cover, a named manufacturer's cover, or both. Where both apply, each provider's period and terms are stated separately. Mobor cover may be 30 days, 90 days, 12 months or 36 months; do not assume a period that is not offered against your item.

Mobor’s warranty starts when each covered item is delivered and lasts for the period shown against it on your quote. It covers hardware faults arising during normal use. For a covered fault, we will repair the item or supply an equivalent replacement. If neither is available, we will refund the price paid for that item. We pay reasonable freight both ways for a covered claim, including pallet collection where needed.

For Mobor cover the guarantor is Mobor Ltd, Partnership House, 84 Lodge Road, Southampton, England, SO14 6RG. Contact rma@mobor.tech. Your quote states the covered country or territory. For international cover it also states where we collect a covered item, where we deliver its repair or replacement, and responsibility for warranty-shipment customs paperwork, duties and clearance fees. Sales confirms these arrangements for the destination before issuing the quote.

Known defects must be specifically identified on the quote before purchase. Misuse, accident and incorrect-installation exclusions apply only to damage caused by those events; normal wear is not a hardware fault. These commercial exclusions do not restrict statutory rights.

Keep the warranty terms included with your quote and written Order Confirmation. Ask Mobor to resend the version applying to your purchase. Delivery is recorded for each covered item, including items arriving in separate consignments. No fixed service response time or on-site service is promised.

Manufacturer warranty

Manufacturer cover is not assumed merely from a brand or product listing. Your quote names the manufacturer and states its verified period, original start and expiry dates, territory, claim procedure, remedies and freight arrangements, including any remaining cover on refurbished or used equipment. A manufacturer's warranty does not remove Mobor's express commitments or your statutory consumer rights.

Mobor Ltd is an independent hardware supplier. We are not partnered with the manufacturers whose equipment we sell. Manufacturer warranty, support contracts, software updates and licence or subscription rights depend on the manufacturer's terms and the individual item. Do not assume these transfer with the hardware. We will state what is included on your quote. Any Mobor warranty is separate, and your statutory rights are unaffected.

Tell us the functionality, software, licences, subscriptions and support you require. Required rights and any mandatory associated costs must be resolved and clearly agreed before you commit. This does not reduce Mobor's promised functionality or consumer obligations.

Hardware condition is separate from manufacturer support, software updates and licence or subscription rights. Even new or unused equipment does not establish transferable entitlements. Any Mobor hardware warranty remains the item-specific cover stated on the quote, not a promise of manufacturer support, updates or software rights.

How to make a claim

Email rma@mobor.tech with a fault description and enough information to identify the purchase. Include the order reference or serial number where available; these are not mandatory if the purchase can otherwise be identified. Mobor supplies the item-specific return destination or arranges collection. Do not assume the registered office or a supplier address is the return destination. A supplier’s shorter warranty or refusal to reimburse Mobor must never shorten Mobor’s quoted cover or delay a consumer’s statutory remedy.

Your legal rights are separate

If you buy as a consumer, you have statutory rights against Mobor. Goods must be of satisfactory quality, as described and reasonably fit for a particular purpose you made known to us before the contract, where you reasonably relied on our skill or judgement. These rights apply to new, refurbished and used goods, can continue after the warranty expires, and are unaffected by this warranty. You can raise a faulty-goods claim directly with Mobor even if a supplier dispatched the goods or a manufacturer provides the warranty. See Returns and Refunds.

Business buyers have the express warranty and legal rights applicable to their contract.