Returns and Refunds

Before a contract is made

You may withdraw your order request before we send our Order Confirmation. If you withdraw, we decline your order, or we cannot confirm supply by the date we gave you, we will promptly refund the full amount received. You may agree to an extension or request a revised quote. Any change to the item, condition, price or delivery terms requires your express agreement.

This is separate from the post-contract cancellation rights below.

Contact and return destination

Email rma@mobor.tech before dispatch with your quote/order reference and item details. Mobor will provide a return reference, the correct return address and any pallet or collection instructions. We use a direct-ship model, so the address may vary by item: please wait for routing instructions before shipping. Do not assume the registered office or a supplier's address is the return destination.

The return reference helps route equipment; it is not a condition of exercising statutory rights. You can give a clear cancellation notice or raise a faulty-goods claim without waiting for a reference. Contact us promptly if routing instructions are delayed so the process does not obstruct your rights.

Consumer change-of-mind cancellation

For eligible UK distance sales: You can cancel from the time the contract is made until the end of 14 days after the day you, or someone you nominate to receive the goods, takes possession. If goods from one order arrive separately, count from the last delivery. Unless we offer to collect, send the goods back within 14 days after the day you tell us you are cancelling. Any clear statement is sufficient; you do not need a form, order reference or return authorisation. This is separate from a fault claim and from the commercial warranty stated on your quote.

We refund you without undue delay. If you send the goods back, we refund you within 14 days after we receive them or you provide evidence that you sent them back, whichever happens first. If we offer to collect, we refund you within 14 days after you tell us you are cancelling. If nothing has been dispatched, the same 14-day deadline runs from your cancellation notice. We refund the price and the least expensive standard outbound delivery offered; an upgrade above standard delivery need not be refunded.

Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. Ordinary inspection is allowed. We may deduct only an actual loss in value caused by handling beyond what would reasonably be allowed in a shop, and only if we supplied the required cancellation information. We do not charge a restocking fee for a statutory consumer cancellation.

You pay direct change-of-mind return freight only where we disclosed that responsibility before ordering. For a server, rack or other item that cannot normally go by post, your quote shows the return cost in the quote currency before you place the order and retains it with that version. If we omitted the required disclosure, Mobor pays. rma@mobor.tech supplies the return destination per item. We record the date you gave notice even if a supplier supplies its return reference later. If we delay routing, we arrange collection or give you extra time to dispatch; the delay does not postpone a refund already due.

If we omitted the required information about your right to cancel, the cancellation period can extend by up to 12 months after the normal cancellation period ends. If we supply that information during the extension, you then have 14 days after receiving it to cancel.

Only lawful, specifically applicable cancellation exceptions may apply, with advance explanation. Being refurbished, used, sourced on request or non-stock does not by itself remove cancellation rights. Any genuinely personalised goods or separately licensed digital content require specific review, not a blanket exclusion.

Faulty or not-as-described goods

If you buy as a consumer, you have statutory rights against Mobor. Goods must be of satisfactory quality, as described and reasonably fit for a particular purpose you made known to us before the contract, where you reasonably relied on our skill or judgement. These rights apply to new, refurbished and used goods, can continue after the warranty expires, and are unaffected by this warranty. You can raise a faulty-goods claim directly with Mobor even if a supplier dispatched the goods or a manufacturer provides the warranty. See Returns and Refunds.

You can normally reject qualifying faulty goods for a full refund in the first 30 days without accepting a repair, subject to applicable rules about delivery, installation and agreed repair. If you choose repair or replacement, it must be at no cost to you, within a reasonable time and without significant inconvenience. If one repair or replacement fails, neither repair nor replacement is available, or the remedy takes too long or causes significant inconvenience, you may qualify for a price reduction or final rejection.

For repair, replacement, price reduction and final rejection, a fault discovered within six months of delivery is presumed present at delivery unless shown otherwise or the presumption is incompatible with the goods or fault. For the short-term right to reject, you may need to show that the fault existed at delivery. After six months you may also need to establish an underlying fault at delivery. A commercial warranty expiring does not end these rights. You can bring a statutory faulty-goods claim directly to Mobor even if a supplier shipped the goods or a manufacturer provides the warranty; supplier approval is not required for Mobor to agree and issue a refund.

For faulty, damaged-on-arrival or incorrectly supplied goods, Mobor will arrange collection or cover reasonable return freight, including pallet freight where needed. Statutory refunds must be made without undue delay and within 14 days after agreeing entitlement. Consumer claims may be possible for up to six years in England and Wales; that is not a six-year guarantee of product life.

Business returns and commercial warranty

Business change-of-mind returns require Mobor's agreement. Where accepted, the customer pays return freight, including pallet collection for heavy equipment. Mobor will confirm the cost before booking collection. The consumer cancellation period is not an optional business return period.

Contact rma@mobor.tech for faulty goods or a claim under the warranty on your quote. For a covered claim under Mobor's own commercial warranty, Mobor pays reasonable freight both ways, including necessary pallet collection and delivery of a repaired or replacement item. For manufacturer cover, the manufacturer's expressly quoted freight terms apply to that guarantee, without restricting statutory faulty-goods claims directly against Mobor. Ask Mobor to arrange collection or agree freight costs before shipping. See Warranty for coverage and remedies; consumer statutory rights remain separate.

Optional consumer cancellation form

To Mobor Ltd, Partnership House, 84 Lodge Road, Southampton, England, SO14 6RG; email rma@mobor.tech.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [goods]. Ordered on/received on: [date]. Order reference (optional): [reference, if known]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature (only if sent on paper): [signature]. Date: [date]. Delete as appropriate. You may instead send any other clear statement of cancellation.