Privacy
Review template — not legal advice. Not approved for launch or incorporation into new contracts. Owner approval and UK solicitor review are required. Effective date: not set.
Version 2026-11-10-review-9 · Reviewed 2026-11-10 · Effective not set
Controller and contact
Mobor Ltd is the controller for its sales and customer records. Our primary privacy contact is privacy@mobor.tech, which is monitored. You can also telephone 02382 51 50 55 or write to Partnership House, 84 Lodge Road, Southampton, England, SO14 6RG.
Who this notice covers and where information comes from
This notice covers personal buyers, people acting for businesses, business-credit applicants, delivery contacts and people making returns, warranty claims or privacy complaints. Information comes from you, your employer or our customer, relevant transaction/delivery correspondence, and Creditsafe company credit reports where a business requests credit.
If your employer or our customer names you as a delivery contact, they may give us your name, work contact details and delivery instructions. We use these to arrange delivery and share the details needed by the fulfilment supplier and carrier. Please avoid providing unrelated personal or sensitive information in free-text notes.
We provide privacy information when collecting details directly. If we receive your information from someone else, we provide it within a reasonable period and no later than one month, or by our first communication with you or first disclosure to another recipient if either is earlier, subject to an applicable documented exception. Sending details to a supplier before emailing you does not postpone that deadline.
Why we use information and what is needed
The basis depends on whose information we use and the purpose. An employee or delivery contact is not treated as a contracting individual simply because their employer buys from us. Where we rely on legitimate interests, the specific interest is set out below; you can object.
Browsing the catalogue does not require you to submit a quote form. The formal quote form needs fuller details than a general stock question. Enquiries, quotes, orders and credit-notice acknowledgements are not marketing consent; any consent for marketing must be separate.
| Purpose | Information needed and when | Lawful basis |
|---|---|---|
| Stock questions and enquiries | A contact method and the equipment/quantity you ask about. Without a reply address or telephone number we cannot respond; a full delivery address is not needed for a general stock question. | For a personal buyer asking us to take necessary steps towards a contract: contractual necessity. For business representatives: legitimate interests in responding to genuine business enquiries. |
| Formal quotes | Contact name/email, buyer type, company name for business buyers, equipment, quantity, billing and delivery addresses. Without these we cannot prepare an accurate personalised quote, including tax and delivery. Notes and sourcing preferences are optional. | Contractual necessity where you are the proposed contracting individual. For employees acting for a company: legitimate interests in preparing and discussing the company's purchase. |
| Fulfilment and delivery | Agreed order, payment status, necessary recipient name/contact details, delivery address and relevant access instructions. Delivery contact, unloading and booking information is needed when arranging the service, not merely to browse stock. Missing necessary instructions may prevent or delay delivery. | Contractual necessity for the individual buyer. For employees and third-party delivery contacts: legitimate interests in completing the customer's order, coordinating safe delivery and resolving delivery problems. |
| Business credit | Business identity, application contact, requested limit/currency, relevant company credit report and risk score from Creditsafe, and staff review evidence. Without sufficient information we cannot assess or offer credit; bank-transfer purchasing remains available. | Legitimate interests in assessing the company's ability to pay, managing commercial credit exposure and avoiding bad debt. This is not a request for consumer credit or marketing consent. |
| Returns and warranty claims | Enough information to identify the purchase and item, fault/cancellation details and relevant receipt/return/refund evidence. An order reference or serial number helps where available but is not always necessary. Without enough information we may need clarification before routing or assessing the claim. | Contractual necessity for the individual buyer; applicable legal obligations for statutory remedies. For business representatives and delivery contacts: legitimate interests in resolving the sale and claim. |
| Fraud, misuse and security | Relevant access/session, security and transaction evidence to investigate misuse and protect private quotes and staff accounts. Security controls may refuse invalid access or abusive requests. | Legitimate interests in protecting customers, confidential commercial information and our services; legal obligations where an incident must be reported or records preserved. |
| Tax, accounting and export records | The identity, address, transaction, dispatch/destination and end-user information required for applicable tax, accounting and export records. We cannot complete a transaction where required information or checks are missing. | Compliance with the legal obligations that apply to the particular transaction. This does not make unrelated or excessive personal information necessary. |
Business-credit review
We use Creditsafe company credit reports, including risk scores, when assessing business-credit applications. A member of staff reviews the report and makes the final Mobor decision, including whether to offer credit and the limit and terms. The score does not automatically approve or refuse Mobor credit. Creditsafe's report or score may itself involve automated analysis.
You can ask us to explain a decision, correct inaccurate information or have a decision reviewed. We do not require a personal buyer to apply for business credit. See Creditsafe's product privacy information for how it compiles its reports.
Private quote links
Anyone who receives or is forwarded this link can view the quote. Contact us if it reaches the wrong person.
The link can show the customer's name, company, billing and delivery addresses, quoted equipment and quantities, prices/tax, delivery and warranty terms, payment instructions and any applicable approved credit terms/status. After an order request it can also show the acceptance name/time, order status and delivery tracking. Credit-review evidence, private supplier identities/costs, internal notes and private delivery/receipt evidence are not included.
Contact sales@mobor.tech or privacy@mobor.tech promptly if a link reaches the wrong person. Staff can revoke the link. A quote's validity date is not a promise that all accepted-order information disappears on that date; an accepted order can remain available after quote expiry until access is revoked. Anyone with the original link should keep it private.
Recipients, providers and international transfers
Replit hosts the website and application services and stores customer records. Clerk provides staff sign-in, including account/session and technical connection information, on staff sign-in, sign-up and portal routes. The public catalogue and private customer quote do not start Clerk's browser service. Microsoft 365 handles company email correspondence and reviewed customer messages. Creditsafe supplies company credit reports used by our staff.
This version serves its fonts from this website rather than requesting them from Google Fonts. Automatic hosting analytics is disabled for launch. Optional regional usage counts require your opt-in and an available approved analytics service; the choice itself does not start a tracker. No custom regional events are sent from private quote, credit or staff pages. See Cookies for the choices and limits of those controls.
We share only necessary delivery/booking details with the fulfilment supplier and carrier, including overseas recipients where needed for your agreed delivery. Relevant records may also be shared with professional advisers, authorities and parties handling a dispute. Supplier availability searches use equipment details rather than sending the customer contact or address.
Processing may take place outside the UK through service providers and overseas fulfilment partners; this is not a UK-only storage promise. Where UK international-transfer restrictions apply, the applicable arrangement must be identified, such as an adequacy decision or appropriate contractual safeguards. Contact privacy@mobor.tech for the destinations, applicable arrangement and information about safeguards for your processing, including provider support access and recovery copies.
How long we keep information
Unsuccessful enquiries and expired quotes: 12 months after closure or expiry. Accepted quotes, orders, invoices and delivery records: six years after the end of the last company financial year they relate to, longer if HMRC requires.
Declined or withdrawn business-credit requests: brief outcome record for 12 months after closure; supporting documents only while necessary to explain or review the decision. Approved credit terms and approval history: while the account remains open; transaction-supporting records then follow the related transaction retention period.
An accepted order supporting live 36-month warranty cover is not treated as an unsuccessful expired quote. Warranty/return records and related emails remain while the cover or claim is live and for the associated transaction-record period, longer where a documented dispute or legal hold requires it. A longer-running claim is reviewed at closure rather than deleted using the original sales-enquiry expiry date.
Privacy complaint correspondence and outcomes: 12 months after closure, longer while a related ICO review, dispute or legal hold remains open. Remove unnecessary supporting material earlier where it is no longer needed. Email copies follow the record they support: quote, transaction, warranty/return, credit or privacy complaint, rather than a separate indefinite mailbox archive.
Price approval, credit-check and order-release audit records follow the records they support. Export records count from 31 December of the export year: at least four years for the applicable Dual-Use licence records or three years for applicable Information Security licence records, with the later deadline where a record also supports the sale or another obligation.
Access/security records are retained for the service's operational/security period and as necessary to investigate an incident or preserve relevant evidence; they are not a marketing contact history. Recovery copies may remain after removal from live records until the relevant provider's backup expiry. Ask our privacy contact for the applicable service's log and recovery-copy arrangements.
At the retention deadline, unnecessary personal data is deleted or anonymised unless a documented legal or operational reason requires continued retention. A relevant dispute, investigation or HMRC check pauses deletion for the affected records, not every record. When the reason ends, the hold is reviewed and released and the record's ordinary deadline reconsidered. This schedule does not mean all records have to be retained for the maximum period.
Your rights and complaints
You can request access, correction, erasure, restriction and, where applicable, portability. Rights have conditions and recordkeeping duties may limit deletion. Contact privacy@mobor.tech. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.
Right to object: you may object to processing based on legitimate interests and to direct marketing. We do not treat sales enquiries, quote acceptance or business-credit notice acknowledgements as permission for marketing.
You can make a privacy complaint by email, telephone or post using the details above. We will acknowledge it within 30 days, investigate without undue delay, keep you informed and tell you the outcome. You also have the right to complain to the Information Commissioner's Office. You need not first complain to Mobor.
If you send a privacy complaint to sales@mobor.tech or rma@mobor.tech, it is routed to the privacy process using the original receipt date, not a new date when forwarded. Please tell us how to contact you and enough information to investigate; do not send unnecessary identity documents.
Creditsafe product privacy notice
Privacy questions or complaints: privacy@mobor.tech · 02382 51 50 55 · Partnership House, 84 Lodge Road, Southampton, England, SO14 6RG