Shipping and Delivery

Coverage and charges — subject to confirmation

Mobor quotes for UK and international delivery. Send the full delivery address, including country and postcode, and any unloading or access requirements. We confirm whether we can deliver that equipment to that address after checking stock location, carrier coverage and applicable export restrictions. This is not a promise that every item can be delivered to every listed country.

Your written quote will show the delivery charge and any pallet, tail-lift or special-handling fees before you accept, identifying what is included in the quoted total rather than adding an undisclosed charge later. International quotes will also state who pays import duties, taxes and customs clearance fees. If a change to the address or requirements affects the price, we will ask you to approve the revised charge before dispatch.

We confirm delivery availability for each order after checking the equipment, dispatch location, destination, end user and intended use. We’ll tell you before confirming your order if we need further information or cannot supply it.

For pallet or heavy equipment, your quote states the delivery point, who unloads, whether a tail-lift or forklift is needed and who provides it, any booking arrangements, and the charges included in the quoted total. International quotes identify who handles import clearance and who pays duty, import VAT and carrier clearance fees. We identify separately payable amounts and explain any costs that cannot reasonably be calculated in advance. If you later request a change that affects the price, we send the revised charge for your express agreement before proceeding.

Dispatch is not delivery

The quote will give an estimated delivery date or window and say when the lead time starts, for example when payment clears for a pre-pay order. Dispatch estimates and delivery estimates are different. Supplier-reported country is not verified dispatch origin; supplier availability and reservation need actual confirmation, not merely a website quantity.

Please tell us before ordering if a delivery date is essential and explain why, so we can record it. Your statutory rights do not depend on a separate written guarantee. We show the estimated dispatch date separately from the estimated delivery date or window. Any agreed delivery deadline is stated exactly on the quote and carried into the Order Confirmation. Supplier updates and revised tracking estimates do not silently reset that commitment.

For UK consumer orders, we deliver by the agreed date or within the agreed period. If we have not agreed a delivery time, we will deliver without undue delay and no later than 30 days after the day the contract is made. The contract-formation point is Mobor's explicit written Order Confirmation, as described in the Terms, not an enquiry, buyer order request, payment receipt or internal status change.

If we refuse to deliver, or we miss a delivery deadline that was essential in the circumstances or that you told us before ordering was essential, you can end the contract immediately. In other cases, you can give us an additional period appropriate to the circumstances. If we miss that too, you can end the contract. If you end the whole contract for non-delivery, we will refund all payments you made under it without undue delay.

Risk and delivery problems

For consumers, risk stays with Mobor until you or a person you identify takes physical possession. If you independently commission a carrier never offered by Mobor, the statutory exception may apply when that carrier receives the goods. Dispatch alone does not transfer consumer risk.

If a delivery we arranged is missing, damaged or incomplete, contact sales@mobor.tech with your order reference. We will investigate with the supplier or carrier and update you. Photos and packaging can help where available. We record tracking and actual receipt per consignment for split shipments; dispatch alone is not proof of receipt.

For business sales, the quote states the agreed delivery point and when transit risk passes. Consumer risk rules are not waived through business wording, missing photos or packaging, or a short reporting deadline.